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Dartington Crystal Reviews

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Overall Rating

4.5
14 Reviews
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About Dartington Crystal

Dartington Crystal is a manufacturer and designer of quality crystal and glass. The company offers a range of exquisite glassware, from wine glasses to homeware. They also provide a unique service where customers can add an engraved name, sentiment, or message to their glassware, creating a special and personalized gift. Dartington Crystal operates a Visitor Centre and Factory Shop, welcoming all trade and corporate enquiries. Their customer services team is available to assist with orders, product information, or general enquiries..

Dartington Crystal Pros & Cons

Pros:

  • Exquisite Glassware: Dartington Crystal offers beautifully crafted, high-quality glassware that is both elegant and functional.
  • Unique Engraving Options: The ability to engrave names, sentiments, or messages on the crystal makes it a unique and special gift.
  • Expert Craftsmanship: The company combines age-old craftsmanship with contemporary inspiration, ensuring each piece is expertly made.
  • Peace of Mind Guarantee: The Dartington Price Promise ensures customers can find the best price for their products, with a promise to match any lower price from an authorized UK stockist.
  • Visitor Experience: The visitor centre offers a unique experience, including glass painting, demonstrations, and handcasting activities, making it a memorable day out for families.

Cons:

  • Customer Service Issues: Some customers have reported slow and unresponsive customer service, with one reviewer waiting over two weeks for a simple account to be opened.
  • Limited Disabled Access: The factory tour has stairs, which limits disabled access, making it inaccessible for some visitors.

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Dartington Crystal Customer Reviews (14)

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Dartington Crystal Customer’s Q&A

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Dartington Crystal Features and Benefits

Key features and benefits of dartington.co.uk include:

  • Diverse offerings: Dartington Estate is a historic visitor destination with a lot to offer. From fabulous food & drink to Deer Park trails and family activities; live music, theatre and cinema to outdoor pursuits and children’s playgrounds.
  • Educational opportunities: Dartington has been at the forefront of progressive education since the 1920’s. Today, it is working towards creating a new kind of university – one that is truly fit for the 21st century. It offers a radically transdisciplinary approach to education, which combines intellectual exploration with practical action to enable truly transformational learning experiences.
  • Membership benefits: As a Dartington Member, you gain access to a wide range of great discounts and exclusive benefits. These include preferential discounts on food, arts, entertainment, short courses, accommodation and shopping. You also get free access to the glorious Grade II* listed gardens and access to an additional annual members only parking permit for just £30.

Remember, no closing statement is provided here to encourage further inquiries.

Dartington Crystal Pricing

Dartington Crystal Pricing:

  • Visitor Centre: Free entry.
  • Factory Experience: £10 per adult ticket. Children under 16 are free.
  • Hand Cast Experience: £21.25 (half price for November), originally £42.50. Personalized keepsakes available at £25.
  • UK Mainland Delivery: £5.95 for orders under £30, free for orders over £30.

Dartington Crystal FAQs

FAQ

Dartington Crystal Alternatives

To find alternatives to Dartington Crystal, you can explore other British glassware manufacturers or visit local shopping destinations in Devon that offer handmade crafts and unique shopping experiences. Here are some alternatives:

  1. Caithness Glass: Known for its high-quality glassware, Caithness Glass offers a range of products and is located in Crieff, Perthshire.
  2. Local Markets in Totnes: Totnes is renowned for its independent shops and local markets, which feature handmade crafts, jewelry, and fashion.
  3. The Dartington Centre: Located near Totnes, this center offers a variety of arts, crafts, and gifts, including blown glass and traditional leather products.
  4. Exeter Shopping: Exeter offers a mix of big brand stores, art galleries, and quirky boutiques, making it a diverse shopping destination.
  5. Topsham Bookshop and Quay Antiques Centre: These shops in Topsham provide a unique shopping experience with a focus on books and antiques.
  6. Dartmouth Art Galleries: Dartmouth is known for its art galleries and smaller stores, offering a variety of local art and crafts.
  7. Plymouth High Street and Barbican: Plymouth offers a range of high street stores and independent retailers, including local art and gifts.
  8. Trago Mills: For those looking for bargains and discount sporting and home goods, Trago Mills is a viable option.

These alternatives provide a mix of traditional craftsmanship, local charm, and diverse shopping experiences that can be explored in Devon and beyond.

FAQ

How To Open A Dartington Crystal Account?

To open an account on dartington.co.uk, follow these steps:

  1. Visit the Dartington Trust website.
  2. Look for the "My Account" section.
  3. If you're a new customer, click on "Register now".
  4. Provide the required information, including your email address and a password.
  5. If you have visited Dartington before and your email address is already on their booking system, click the 'forgotten your password' link. A temporary password will be sent to you.
  6. After registration, you can manage your personal details and review your membership package details by logging into your online account.

Please note that if you need assistance, you can call the Box Office at 01803 847 070. Enjoy the benefits of being a Dartington Member! Remember, no closing statement is provided here to encourage further inquiries.

FAQ

Can I visit the Dartington Crystal factory?

Yes, you can visit the Dartington Crystal factory in Torrington, North Devon. You can take a factory tour to see how the skilled makers turn molten glass into beautiful glassware. The Dartington Crystal Visitor Centre also hosts exhibits and information about the brand's six decades of history.
FAQ

What is Dartington Crystal's return policy?

If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Exceptions include, bespoke and personalised orders.
FAQ

Does Dartington Crystal offer free shipping?

Yes, Dartington Crystal offers Free UK mainland delivery on all orders over £25
FAQ

What payment methods does Dartington Crystal accept?

Dartington Crystal accepts Visa, Mastercard, Maestro, American Express, PayPal, and Clear Pay.
FAQ

What is the history of Dartington Crystal?

Dartington Crystal, originally known as Dartington Glass, was established in 1967 in Torrington, Devon, as a manufacturer of quality glassware. The company was founded by the Dartington Hall Trust, a charity that aimed to assist the economic regeneration of rural areas through business, education, and the arts. The trust became concerned that North Devon was becoming depopulated due to a lack of job opportunities, and the glass-making factory was conceived as a solution to the problem.

The trust recruited Eskil Vilhemson, a Swedish glass manufacturer, to be the company's managing director, and a team of Scandinavian glass blowers came with him to Torrington. The factory opened in June 1967 under the name of Dartington Glass. Demand outstripped production in the 1970s, and the factory had to be expanded. By the 1980s, the modern image of Dartington had attracted the attention of Wedgwood, who took up a large stake in the business in 1982, allowing for further expansion.

In 1989, the Dartington Hall Trust sold a controlling interest to the Rockware Group, whose investment in the business allowed a modern batch mixing plant and new retail shop to be built. The business underwent a management buyout in 1994 from BTR, which had previously acquired the Rockware Group, and the Dartington Hall Trust sold their remaining stake in the business. The business was later acquired by US giftware giant Enesco in 2004, following the company briefly going into administration. Dartington Crystal underwent another Management buyout in April 2006, safeguarding many skilled jobs in the area. Dartington Crystal bought Scottish-based Caithness Glass out of receivership in October 2006 and also owns Royal Brierley Crystal which was based in the West Midlands.

Today, Dartington Crystal is not only the leading UK glass manufacturer but also an award-winning visitor attraction in Devon. The company encourages visitors to take a Factory Tour to gain a behind-the-scenes look at how skilled makers turn molten glass into items of true beauty. Dartington Crystal is now the only remaining factory-scale producer in the country..

FAQ

About dartington.co.uk Prices and Cost?

Dartington.co.uk offers a wide range of products at various price points. For instance, the Classic Single Whisky Glass is priced at £12.50, down from £25.00. The Bar Excellence Whisky Rocks Glasses are available for £25.00, reduced from £50.00. The Dimple Shot Pair is priced at £17.50, down from £35.00. The Circle Small Tumbler Pair is available for £14.00, reduced from £28.00. The Florabundance Colours Tulip Vase Ink Blue is priced at £24.50, down from £49.00. The Florabundance Colours Ink Blue Carnation Vase is available for £27.50, reduced from £55.00. The Elegance Champagne Flute Glasses are priced at £20.50, down from £41.00. The Florabundance Colours Bluebell Vase Ink Blue is available for £15.00, reduced from £35.00. The Florabundance Colours Anemone Vase Ink Blue is priced at £15.00, down from £35.00. The Florabundance Bouquet Classic Ink Blue is available for £29.50, reduced from £59.00. The Ava Ice Bucket is priced at £26.50, down from £53.00. The Marguerite Tall Vase Ink Blue is available for £25.00, reduced from £50.00. The Dimple Double Old Fashioned Whisky Glass, Set of 2 is priced at £20.00, down from £50.00. The Dimple Old Fashioned Whisky Glass, Set of 2 is available for £20.00, reduced from £50.00. The Wine Master Bordeaux Red Wine Glass, Set of 2 is priced at £30.00, down from £60.00. The Wine Master White Wine Glass, Set of 2 is available for £27.50, reduced from £55.00. The Wine Master Burgundy Wine Glass, Set of 2 is priced at £30.00, down from £60.00. The Wine Master Merlot Red Wine Glass, Set of 2 is available for £27.50, reduced from £55.00. The Director's Decanter is priced at £62.50, down from £125.00. The Ships Decanter is available for £57.50, reduced from £115.00. The Torrington Tankard is priced at £25.00, down from £50.00. The Wine Master Flute Champagne Glass, Set of 2 is available for £27.50, reduced from £55.00. The Armchair Spirits Swirler Glass is priced at £14.50, down from £29.00. The Exmoor Double Old Fashioned Whisky Glass, Set of 2 is available for £25.00, reduced from £50.00. The Exmoor Old Fashioned Whisky Glass, Set of 2 is priced at £25.00, down from £50.00. The Exmoor Highball Glass, Set of 2 is available for £25.00, reduced from £50.00. The Admiral's Decanter is priced at £62.50, down from £125.00. The Real Ale Tankard is available for £25.00, reduced from £50.00. The Florabundance Tulip Vase is priced at £24.50, down from £49.00. The Wine Master Carafe is available for £62.50, reduced from £125.00. These prices are subject to change and may vary depending on the product's condition and availability. It's always a good idea to check the website for the most up-to-date pricing information.

FAQ

About dartington.co.uk Popular Products and Services?

Dartington Crystal is the UK's only remaining large scale manufacturer of crystal glassware and homeware. The popular products include Wine glasses, Whisky tumblers, Vases, and more. The website also offers a range of handmade homeware products. These include Vases, Bowls, Clocks, Candle holders, Jugs, and the Caithness paperweight range. These products are made by a team of highly skilled craftsmen, focusing on elements that cannot be produced by machines. Dartington Crystal also offers personalised glass gifts with engraved names, sentiments, or messages to create a unique and special gift for any occasion. The website has an average customer rating of 4.8/5 based on verified reviews..

FAQ

How long has Dartington Crystal been in business?

Dartington Crystal, originally known as Dartington Glass, was established in 1967. It quickly became the most recognized manufacturer of simple yet functional glassware in the UK. Today, Dartington Crystal is not only the leading UK glass manufacturer but also an award-winning visitor attraction in Devon. It is now the only remaining factory-scale producer in the country. The company was born as one of the Dartington Hall Trust’s social enterprises in North Devon. The trust was founded to assist with the economic regeneration of rural areas. Dartington Crystal was conceived as one of these social enterprises, but it needed to achieve commercial success. This led to the employment of 16 Scandinavian glass blowers who were invited to the UK to teach their English colleagues the skill of making glass. Today, around 1400 pieces of Dartington Crystal are made each day, that is about 350,000 pieces a year. While these beautiful glass products start with an inspired design, their creation from molten material requires the skill and artistry of gifted glass makers. Many of the workforce have amassed considerable experience having trained and worked as glassmakers in some areas for 40 years..

FAQ

dartington.co.uk Return Policy?

Dartington.co.uk has a clear Return Policy. All standard products can be returned up to 30 days after purchase. Exceptions include bespoke and personalised orders, which are not available to be returned. Returns should be sent back in their original box and condition with the packing note enclosed. The cost of returning an unwanted item will be the responsibility of the purchaser. Products returned must be in an acceptable condition; complete, in perfect condition, unused, unwashed and with the original packaging. If the product and/or packaging are returned in an unsellable condition, a refund may be refused and an online credit will be issued.

In case of receiving damaged or defective products, customers are advised not to return the items. Instead, they should send a photo of the damaged goods, along with their name and order number, to websales@dartington.co.uk. A replacement will be arranged.

As for the Shipping Policy, standard delivery is £5.95. Free UK mainland delivery is offered on all orders over £20, excluding some Scottish postcodes. Orders are dispatched Monday - Friday only. Deliveries to the Scottish Highlands & Islands are not classed as mainland UK and may take an extra day to arrive. A shipping charge of £20 will apply to these destinations. International deliveries will take up to 5 days to process and be dispatched, and up to 10 - 14 days for all deliveries outside of the UK.

FAQ

What is the contact information of Dartington.co.uk?

The contact information for Dartington.co.uk is as follows:

For Website Order Enquiries, the email is websales@dartington.co.uk and the phone number is 01805 626221. For Corporate Enquiries, the email is corporate@dartington.co.uk and the phone number is 01805 626262. For Trade Sales, the email is sales@dartington.co.uk and the phone number is also 01805 626262. Dartington Crystal is a crystal glassware and homeware manufacturer based in the UK..

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